Frequently Asked Questions
Everything you need to know about your MTN OPS beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your beauty products cruelty-free?
Yes, at MTN OPS, we are committed to ethical beauty. All of our skincare and cosmetic products are 100% cruelty-free and never tested on animals.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days for a full refund or store credit, even if it has been opened.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I check the status of my subscription?
You can manage your beauty subscriptions by logging into your account and clicking 'Manage Subscriptions.' Here you can skip a month, swap products, or cancel at any time.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend reviewing the full ingredient list on the product page or performing a patch test before full application.